Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Sales items are nonreturnable.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@7bboardshop.com. Please note that returns will need to be sent to the following address: [121 N 1st Ave, Sandpoint, ID 83864]
If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping costs are the responsibility of the customer. In cases where an error was made on our end (wrong item shipped, defective product, etc.), we will provide a prepaid return label.
You can always contact us for any return question at returns@7bboardshop.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We love helping you find the right gear. The easiest way to exchange an item is to return it and once the return is accepted, we'll issue store credit for the full item value — no restocking fee, no hassle. Prefer a different size or color? We'll make it right. If you'd prefer a refund to your original payment method instead, our standard restocking fee applies for Shop app orders.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Restocking Fee — Shop App Orders
Orders placed through the Shop app help us reach new customers, and we invest in those campaigns to bring you the best gear. To help offset those costs, a 12% restocking fee (based on the item price) applies to refund requests on orders originating from the Shop app. This fee is waived in the following situations:
- The wrong item was shipped
- The item arrived defective or damaged
- You choose store credit or an exchange instead of a refund
This fee is specific to Shop app orders and reflects the cost of bringing new customers to our store.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@7bboardshop.com
Return shipping fees will be deducted from the total refund amount.
In Store exchange or in store credit, within 30 days of purchase. Online returns only valid within 30 days of original purchase.
