Shipping policy
SHIPPING POLICY
Processing & Handling Orders are processed 7 days a week, including weekends and most holidays. Orders placed before 2:00 PM PST are typically processed the same day. Orders placed after 2:00 PM PST will be processed the next day. You'll receive an email confirmation with tracking information once your order ships.
Shipping Rates & Free Shipping
- Shipping costs calculated at checkout based on package weight, dimensions, and destination
- Expedited and express shipping options available at checkout for an additional fee
Delivery Timeframes Delivery times begin once your order has shipped (not when the order is placed):
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
Please note that delivery times are estimates and may vary during peak seasons or due to carrier delays beyond our control.
Shipping Locations We ship to all 50 US states, including Alaska and Hawaii, as well as select international destinations including Australia, Canada, the United Kingdom, and more. PO Boxes and APO/FPO addresses are accepted for standard domestic shipping only.
International Shipping International orders ship via UPS Worldwide services. Estimated delivery times:
- UPS Worldwide Expedited: 5–7 business days
- UPS Worldwide Express: 3–5 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or peak season volume beyond our control.
International Duties, Taxes & Customs 7B Boardshop ships all international orders DDU (Delivered Duty Unpaid). All import duties, taxes, VAT, and customs brokerage fees are the sole responsibility of the buyer and are due upon delivery. These charges are not included in the shipping rate shown at checkout and are collected by the carrier or customs authority at the time of delivery.
We are not responsible for delays caused by customs processing. We are unable to declare packages as gifts or undervalue shipments on customs documentation.
Packages refused at customs or returned to sender due to unpaid duties or taxes are not eligible for a shipping refund. Return shipping costs and any carrier fees incurred will be deducted from any applicable refund.
7B Boardshop reserves the right to cancel and refund international orders if shipping costs or import restrictions make fulfillment impractical.
International Rate Disclaimer Shipping rates at checkout are calculated in real time based on package weight, dimensions, and destination. For oversized items (snowboards, boots, and large hardgoods), actual shipping costs may be higher due to dimensional weight surcharges applied by the carrier. In rare cases where the actual shipping cost significantly exceeds the amount collected at checkout, we will contact you before fulfilling your order.
Order Tracking All orders include tracking. Once your order ships, you'll receive an email with your tracking number and a link to track your package. You can also view tracking information in your account order history.
Shipping Carriers We partner with USPS, UPS, and FedEx to ensure reliable delivery. The carrier for your order will be selected based on your location and shipping method chosen at checkout.
Lost or Damaged Packages If your package is lost in transit or arrives damaged, please contact us immediately. We'll work with the carrier to resolve the issue and ensure you receive your order.
Address Changes Once an order has shipped, we cannot modify the shipping address. Please ensure your shipping information is correct before completing your purchase. If you need to update your address after placing an order but before it ships, contact us as soon as possible.
Questions? For any shipping-related questions or concerns, please contact us and we'll be happy to help.
